Strand support

In the app, open Profile, then Settings, then Help us improve. You can also use the buttons at the bottom of the Home screen. Choose Report a bug or Request a feature, write a line or two, and it comes straight to the team.

Open a ticket at mystrand.app/account under Support, or email admin@mystrand.app. A real person on the Strand team reads and answers every message.

Yes. Strand is free to download and use, with gym, run and swim logging, GPS run tracking, a barcode calorie counter, automatic personal records, friends, the feed and the weekly leaderboard. Strand Plus and Strand Pro are optional upgrades.

Strand Pro starts with a 7-day free trial on the App Store. You are not charged during the trial. If you cancel at least 24 hours before it ends, you pay nothing; otherwise the subscription starts at the price shown in the app.

Subscriptions are managed by Apple and Google, not inside Strand. On iPhone, open Settings, tap your name, then Subscriptions, then Strand. On Android, open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions, then Strand.

Sign in to the same Strand account, open the upgrade screen and tap Restore Purchases. Your plan follows your Apple or Google account.

Strand reads your watch data through your phone's health app. In Strand, open Profile, then Settings, and connect Apple Health on iPhone or Health Connect on Android. Runs, swims and gym sessions your watch records then come into Strand with heart rate and calories.

Strand needs location permission to track a run with the screen locked. Allow location access for Strand and keep Precise Location on. On Android, also allow notifications so the live run notification can keep tracking in the background.

Tap Forgot password on the login screen in the app, or reset it at mystrand.app/reset-password. If you signed up with Apple or Google, use that button instead; there is no separate password.

Open Profile, then Settings. Export my data gives you a copy of your training data. Delete account permanently removes your account and everything in it.